Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use Lunar Luck Casino’s website, create or use a player account, play games, take part in promotions, or use any related services we provide (together, the “services”).

By visiting the site, registering an account, or using any part of the services, you agree to follow these conditions of use. If you do not agree, please do not create an account or use the services.

This page is meant to set clear expectations around how the platform works, what we ask from players, and what you can expect from us as the operator.

Eligibility - who can use the platform

Lunar Luck Casino is intended for adults only. To use the services, you must be at least the legal gambling age where you are located. For this brand, we generally enforce 21+, even if some jurisdictions allow 18+.

It is your responsibility to make sure that online casino-style gameplay and prize redemptions are lawful in your location before you register, play, or attempt to redeem. We may restrict or block access in certain states, countries, or regions, and we may change availability as requirements evolve.

Creating an account - getting started the right way

When you register, you agree to provide accurate, complete, and current information and to keep it updated. This helps us protect your account, process redemptions, and meet legal and safety requirements.

Accounts must be registered in your own name. You may only create and use the number of accounts we permit. If we reasonably believe multiple accounts are being used to gain an unfair advantage (for example, to claim offers more than once), we may take action under the rules below.

Verification checks - why we may request documents

To protect players and the platform, we may request information or documents to confirm details such as:

• identity and age
• address
• phone number and email ownership
• payment method ownership and transaction checks
• any other details needed to support account security, fraud prevention, or redemption processing

Before you can redeem Sweepstakes Coins (SC) for prizes, full verification is required. This may include government ID, proof of address, and additional checks such as a facial scan or similar security review, where permitted and appropriate. If verification cannot be completed, we may restrict withdrawals/redemptions or close the account in line with these platform rules.

Account security - your login, your responsibility

You are responsible for keeping your login details confidential and for all activity that occurs through your account, whether or not you authorized it. If you think your account has been accessed by someone else, contact us as soon as possible.

Player accounts are personal and may not be shared, transferred, sold, or used on behalf of another person. Using someone else’s account or allowing your account to be used by someone else is not allowed.

Payments, redemptions, and balances - practical expectations

Lunar Luck Casino may support certain payment methods depending on location and availability, including Visa and MasterCard. Processing times, limits, verification requirements, and available options can vary and may change.

When you request a redemption or withdrawal, we may review the request before approval. This can include reasonable checks to confirm identity, eligibility, account activity, and compliance with promotion rules. In some cases, we may delay or decline a transaction where we reasonably believe additional review is needed (for example, incomplete verification, chargeback risk, or unusual activity).

Balances shown in your account may be subject to confirmation where a system issue, payment reversal, or error is identified.

Promotions and bonus terms - important rules for offers

Promotions may have their own specific rules in addition to these site terms. If an offer has separate bonus terms, those specific rules apply to that promotion and may limit eligibility, gameplay, or redemption.

Common conditions can include: eligibility requirements, time limits, wagering requirements, game restrictions, and maximum redemption limits. Always read the promotion details shown in the offer before opting in or using bonus coins.

Examples of promotional rules used on Lunar Luck Casino may include:

• Sweepstakes Coins generally require a 1x playthrough before they become eligible for redemption (often referred to as “redeemable” after playthrough).
• Some bonuses are credited automatically (such as a sign-up offer after phone/email verification), while others require manual claiming or selection in the coin store.
• A minimum of 100 SC may be required before you can request a prize redemption.
• A daily redemption cap may apply (for example, up to 2,500 SC per day).
• Some offers may be limited to the USA only and may exclude certain states.

If we reasonably believe a promotion is being misused, we may restrict access to the offer, remove bonus eligibility, or take other actions described under “Restricted conduct and operator rights.”

Game access and platform availability - what you can expect

We aim to provide reliable access to games and services, but availability may vary based on your device, location, browser, maintenance windows, software updates, and technical issues outside our control.

Some games, features, payment options, or promotions may be added, removed, suspended, or limited at any time. We do not guarantee that any particular game or feature will be available in every region or on every device.

Fair play standards - what’s not allowed

Using the services means playing fairly and using the platform as intended. Prohibited behavior includes, without limitation:

• providing false or misleading information
• fraud, attempted fraud, or the use of stolen payment details
• collusion with other players or coordinated play intended to gain an unfair advantage
• chargeback abuse or intentionally reversing payments after receiving coins or benefits
• bonus abuse, including creating multiple accounts or manipulating offer conditions
• attempting to exploit game or platform weaknesses, errors, or unintended mechanics
• using bots, scripts, unauthorized software, automation tools, or any method designed to influence gameplay or outcomes
• allowing anyone else to access or use your account

If you notice a bug or mistake (for example, an incorrect bonus credit), you should stop using the affected feature and contact support.

Platform safeguards - our rights to restrict, pause, or close accounts

To keep Lunar Luck Casino safe and fair, we may take reasonable actions when we believe rules have been broken, verification is incomplete, or the services are being misused. This may include:

• refusing service in whole or in part
• limiting account features (such as purchases, gameplay access, or redemptions)
• placing transactions or redemptions on hold while we review activity
• removing eligibility for a promotion or adjusting bonus balances linked to misuse
• suspending or closing an account where justified

We aim to apply these actions in a balanced way, based on the information available, and to resolve issues through support whenever possible.

Errors and technical problems - how we handle mistakes

From time to time, technical issues may occur, including interrupted sessions, game malfunctions, incorrect displays, pricing or promotion mistakes, or balance inaccuracies. When this happens, we reserve the right to correct obvious errors and to address the impact in a fair and reasonable manner.

If a game or promotion is affected by a malfunction, we may void or reverse affected activity where appropriate, and we may temporarily disable the affected feature while it is investigated.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun or starts causing stress, we encourage you to take a break and use any responsible gaming tools we make available, such as limits or self-exclusion options where offered. You can also visit our Responsible Gaming page for guidance and support resources.

Content ownership and acceptable use of our materials

The website, branding, design, software elements, game interfaces, and original content on Lunar Luck Casino are owned by us or used under license. You may not copy, reproduce, modify, republish, distribute, or commercially exploit site materials without written permission, except where allowed by law for personal, non-commercial use.

Third-party partners - games, payments, and external services

Some parts of the services are provided through third parties, including game studios, payment processors, and verification providers. Their systems may have their own availability limits and operational requirements. While we work with reputable providers, we cannot guarantee uninterrupted performance from external systems that are outside our direct control.

Liability limits - staying fair and realistic

We work to operate the platform responsibly, but we are not responsible for losses or damages caused by circumstances beyond reasonable control, including: service interruptions, device incompatibility, internet connection issues, player mistakes (such as sending incorrect information), third-party failures, or misuse of the services.

Nothing in these service terms limits any rights that cannot be limited under applicable law.

No guarantees - services provided “as is” and “as available”

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot promise that access will always be uninterrupted, that every feature will always work perfectly, or that all content will always be available in every location.

Updates to these conditions - when rules change

We may update these terms and conditions from time to time to reflect changes in the services, security practices, or operational requirements. The version posted on the website is the version that applies from the “effective” date shown (unless otherwise stated). Continuing to use the services after an update means you accept the updated terms, so we recommend checking this page periodically.

Other key policies you should read

These site terms work alongside other important policies and rules published on the website, which may include:

• Privacy Policy
• Cookie Policy
• Bonus-specific rules shown on each promotion
• AML/KYC-related standards and verification requirements

If there is a conflict between a promotion’s specific rules and these general platform rules, the promotion rules apply for that promotion.

Contact Lunar Luck Casino support

If you have questions about these conditions of use, your account, verification, or redemptions, our support team can help. You can reach us via live chat (when available), our FAQ section, or email at support@lunarluck.us.

These rules exist to protect players and keep the platform fair, secure, and transparent. By using Lunar Luck Casino and keeping an active account, you’re confirming that you understand and agree to follow the current version of these service terms.