FAQ

Creating an account is quick. Choose “Sign Up,” enter your details, and confirm your email and/or phone number when prompted. Verification matters because it helps protect your account and is also part of qualifying for Sweepstakes Coin redemptions later. After registration and verification, your welcome bonus can be credited automatically (details below). If you run into issues—like not receiving a verification message—double-check your spam folder, confirm your phone number format, and try again. If it still doesn’t arrive, customer support can help.

Gold Coins (GC) are for entertainment gameplay on the platform. Sweepstakes Coins (SC) are the promotional currency that can become redeemable for prizes once you meet the playthrough requirement. Here’s the key: SC are typically not redeemable the moment you receive them. They must be wagered at least once (1x playthrough) to convert into “Redeemable SC,” depending on the promotion’s rules. Once you’ve met the requirement and your account is verified, you can request redemption once you reach the minimum threshold.

The current sign-up offer is 60,000 Gold Coins + 3 Sweepstakes Coins. No purchase is required, and no bonus code is needed. To receive it, create your account and complete the required phone/email verification. The bonus is credited automatically once you’re verified. You’ll have 60 days to use the promotional Sweepstakes Coins under the offer’s validity window. This is a strong way to test games, learn how SC playthrough works, and get a feel for the site before deciding whether you want to purchase Gold Coin packages later.

For the current welcome offer, no code is required—it’s applied automatically after you register and verify. Other promotions may occasionally use special steps (for example, the Mail-In request uses a generated request code), but for the standard no-deposit sign-up bonus, you don’t need to enter anything at checkout or in your profile. If you ever see a promo that mentions a code, rely on the offer details shown inside your account area to avoid using outdated or unofficial information.

Lunar Luck Casino generally keeps it simple: 1x playthrough on Sweepstakes Coins for the listed promotions. That means you need to wager the SC amount one time before it becomes eligible to convert into redeemable SC (subject to verification and redemption rules). Another player-friendly detail: all games typically contribute 100% toward that 1x requirement. Slots, table games, and live dealer titles can count—so you’re not forced into one category just to clear playthrough. Always remember: redemption also depends on meeting the minimum redeemable balance and completing KYC.

In sweepstakes casinos, you’re typically purchasing Gold Coin packages (GC), and promotional Sweepstakes Coins (SC) may be included with eligible packages. Lunar Luck Casino supports Visa and MasterCard for purchases, and the primary currency listed is USD. If a transaction fails, the most common fixes are verifying billing details match your card, checking available funds, and confirming your bank isn’t blocking the purchase for security reasons. For purchase-related promotions, make sure you select the correct package in the coin store so the offer applies properly.

“Astro-Boost” is a discounted first-purchase offer designed to maximize value right away. The offer includes 2,500,000 Gold Coins + 25 Free Sweepstakes Coins for $9.99 (listed as valued at $25), with no code required. You must opt in manually by selecting the $9.99 package in the coin store—so don’t skip that step if you want the boosted bundle. The SC portion generally has a 1x playthrough, and standard redemption requirements apply afterward.

To request a prize redemption, you’ll need to meet the platform’s minimum threshold and have completed verification. Key rules commonly include: Minimum to redeem: 100 SC (equivalent to $100 in prize value). Daily redemption limit: up to 2,500 SC per day may apply. Large redemptions: requests over $10,000 can take longer—up to 10 business days. Timeframes vary depending on verification status, request volume, and whether your documentation needs review. To avoid delays, make sure your account details are accurate and your documents are clear and up to date.

Verification (KYC) is required to help prevent fraud, protect players, and ensure redemptions go to the rightful account holder. Before you can redeem Sweepstakes Coins for prizes, Lunar Luck Casino typically requires: A government-issued ID, proof of address, and a facial scan/selfie verification step. If your verification is taking longer than expected, the most common reasons are blurry photos, expired documents, mismatched addresses, or missing information. Submitting clean, readable images in good lighting is the quickest way to move through approval.

Yes—Lunar Luck Casino is designed to work smoothly on modern mobile browsers, so you can log in and play from your smartphone or tablet without needing a separate download in most cases. For the best experience, keep your device updated, use a stable Wi‑Fi or strong cellular connection, and close background apps that may slow performance. If a game seems sluggish, a quick refresh or switching browsers often fixes it.

Lunar Luck Casino offers a mix of popular categories, including slots, table games, and live dealer experiences. The platform features well-known studios such as Evolution Gaming, Hacksaw Gaming, Playson, Booming Games, and 3 Oaks. This variety means you can switch between quick sessions and longer, feature-rich titles without feeling stuck in one style of play. It also helps with consistency—different providers bring different game mechanics, bonus features, and pacing, so you can find what fits your mood.

Most issues can be solved quickly with a few checks: refresh the page, clear your browser cache, try an alternate browser, and confirm your internet connection is stable. If you’re on mobile, switching between Wi‑Fi and cellular can help. For bonuses, confirm whether the offer is automatic or requires a manual claim. For example, daily rewards typically require you to log in and claim them in the rewards area, and the first-purchase bonus requires selecting the correct store package. If you still can’t resolve it, contact support and share key details: your username, device type, browser, the game name, and screenshots if possible. You can reach support via live chat or email at support@lunarlucks.com.

Responsible play matters—especially when entertainment is available 24/7. Set personal limits, take breaks, and treat promotions as entertainment value, not guaranteed outcomes. If you ever feel your play is getting out of control, pause and seek help from appropriate support services in your area. On the security side, protect your account by using a strong, unique password and keeping your login private. Verification and security checks are there to keep accounts safer and prevent unauthorized redemptions.